Know where
you stand.

Your trial

The workspace trial does not require a card and does not automatically convert into a charge. Existing accounts keep their original trial end date.

Cancelling renewal

When paid subscriptions are available, open Account → Billing → Manage or cancel subscription. Cancelling future renewals is different from requesting a refund. Paid access continues until the paid period ends, subject to the final service terms.

Requesting billing help

Send a billing or refund request with the account email, order reference if available and the reason for your request. Never include payment-card details. Requests require review; submitting a form does not issue a refund.

Before a paid launch

The final policy must state the refund conditions, request window and any applicable cancellation rights. The published policy will be linked from checkout before any payment can be made.

Service terms · Support centre